The Brand New Day

Thank you for shopping at Monturexstore. Below are the terms and conditions of our Shipping Policy.

1. Order Processing All orders are processed within 1–2 business days. Orders are not shipped or delivered on holidays.

2. Shipping Rates & Estimates Shipping charges for your order will be calculated and displayed at checkout. Due to our direct-to-consumer model, estimated delivery time is 3-7 business days depending on your location.

3. Shipment Confirmation & Tracking You will receive a shipment confirmation email with a tracking number once your order has been dispatched.

4. Customs, Duties, and Taxes Monturexstore is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Return Shipping In the event of a return, the customer is responsible for all return shipping costs. Shipping fees are non-refundable.

6. Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer.

At MonturexStore, we do not offer returns or refunds on wall art, framed posters, or photo prints once an order has been placed.

Any advance or partial payment made during the purchase is non-refundable under any circumstances.

Order cancellations are only accepted before the order has been processed, packed, or assigned a tracking number. Once the order enters the shipping process, it cannot be cancelled.

Exchange Eligibility

We offer a replacement only if:

• You receive a damaged product.
• You receive the wrong item.

No exchanges will be accepted for any other reason.

Reporting a Damaged or Incorrect Item

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery by emailing monturexcontactus@gmail.com.

To help us verify your claim, please include:

• Your order number
• Clear photos of the product
• Clear photos of the outer packaging
• A brief description of the issue

Requests made after 48 hours of delivery may not be eligible for replacement.