At MonturexStore, we do not offer returns or refunds on wall art, framed posters, or photo prints once an order has been placed.
Any advance or partial payment made during the purchase is non-refundable under any circumstances.
Order cancellations are only accepted before the order has been processed, packed, or assigned a tracking number. Once the order enters the shipping process, it cannot be cancelled.
Exchange Eligibility
We offer a replacement only if:
- You receive a damaged product.
- You receive the wrong item.
No exchanges will be accepted for any other reason.
Reporting a Damaged or Incorrect Item
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery by emailing monturexcontactus@gmail.com.
To help us verify your claim, please include:
- Your order number
- Clear photos of the product
- Clear photos of the outer packaging
- A brief description of the issue
Requests made after 48 hours of delivery may not be eligible for replacement.
Product Condition
Products that have been damaged due to improper handling, misuse, accidental damage, or normal wear and tear after delivery are not eligible for exchange.
Replacement Process
Once your request has been reviewed and approved, we will arrange a replacement for the same product at no additional cost.
Replacement requests are subject to verification by our support team.
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after successful order confirmation.
Delivery Timeline
After dispatch, orders are generally delivered within 7–8 working days.
Delivery times may vary depending on your location, courier service availability, weather conditions, or unforeseen logistical delays.
Processing Time for Replacement Orders
Approved replacement orders are processed within 1–3 business days after verification.
Delivery Timeline for Replacement Orders
Replacement products are generally delivered within 5–7 working days after dispatch.
Need Help?
If you have any questions regarding your order, shipping, or replacement request, please contact our support team.
Email: monturexcontactus@gmail.com
Please include your Order Number and a detailed description of your concern so we can assist you as quickly as possible.
